Support
Use this page when you need help with account access, billing, the browser extension, dashboard data, privacy/legal questions, or a bug report. The fastest route is the website chat widget or Feedback on the website, because those channels can attach account context automatically.
Typical response target: 2 business days. For urgent billing or access issues, include your account email and any Paddle transaction or subscription reference you already have, so the request can be resolved on first reply.
What we can help with
- Account / access — sign-in problems, account access, session or device issues, link-account flow.
- Billing / Paddle — plan selection, checkout, subscription state, renewal, receipts, refund route.
- Extension / install — installing the browser extension, linking the extension to your account, scanning Etsy search and shop pages.
- Dashboard / data — workspaces, tracked shops and listings, movement, Found via attribution, unavailable and historical views.
- Privacy / legal — privacy policy, terms of service, cookie policy, refund policy, and other legal questions.
- Bug reports — a broken page, a wrong state on the dashboard, an unexpected error, or an extension issue.
What to include in a bug report
A short, specific report is easier to resolve on first reply. Please include:
- The page URL where the problem happened.
- Your account email, so the report can be matched to your account.
- The shop, listing, or keyword involved, if the issue is data-related.
- What you expected to see.
- What you actually saw, in plain words.
- A screenshot or a short screen recording, if it helps explain the problem.
- Your browser and, when the extension is involved, which extension version you have installed.
Billing and Paddle details
Paid subscriptions are processed by Paddle as Merchant of Record. Paddle handles checkout, receipts, tax where applicable, and the subscription lifecycle.
For billing, refund, or subscription questions, include your account email so the account can be located.
If you already have one, include the Paddle transaction ID, the subscription ID, or a receipt reference from the Paddle email. This is the fastest way to match a payment to your account.
Do not paste full card numbers, CVV codes, or other sensitive payment credentials into any support message. They are not needed and should never be sent by email or chat.
Contact route
The primary contact route is the website chat widget or Feedback on the website. Both channels can carry account context, which shortens the back-and-forth on billing and access issues.
A dedicated public support email may be added here later. When it is available, it will appear on this page. No support email is listed today, so please use the website chat widget or Feedback on the website in the meantime.
Business and legal
For legal or business questions, use the website chat widget or Feedback on the website and mark the message as legal or business. Include your account email and, when relevant, any Paddle transaction or subscription reference.